Shipping Protection Terms & Coverage

By purchasing Shipping Protection at checkout, you agree to the following terms:

What’s Covered: Lost packages in transit prior to delivery, damaged packages during shipping, and verified fulfillment errors, from the moment your order is shipped until delivery.

What’s Not Covered:

• Incorrect/incomplete addresses
• Delays due to customs, weather, carrier disruptions, or circumstances outside of Pepboys Premium Peptides LLC’s control
• Unclaimed/refused packages
• Packages marked delivered
• Stolen packages
• Orders seized, delayed, or returned by customs or regulatory authorities
• Claims submitted outside of the required reporting period

Claim Process

Claims must be submitted within seven (7) calendar days of the carrier’s delivery date, attempted delivery date, or scheduled delivery date, as applicable. For suspected lost packages, the customer must first notify Pepboyz Premium Peptides LLC and initiate any carrier investigation, trace request, missing package search, or recovery process required by the carrier. Customers must allow a minimum recovery and investigation period of twenty-four (24) to forty-eight (48) hours before claim eligibility will be reviewed. Supporting documentation (photos, tracking information, carrier investigation documentation, unboxing videos, etc.) may be required. Failure to provide requested documentation may result in claim denial.

Resolution

Approved claims may be reshipped or replaced at the sole discretion of Pepboys Premium Peptides LLC. Cash refunds, store credits, and alternative compensation are not guaranteed and are not required.

Final Determination

All coverage decisions, claim approvals, denials, and resolutions are made solely at the discretion of Pepboys Premium Peptides LLC.

By submitting a claim, you acknowledge these terms and agree that Pepboys Premium Peptides LLC’s decision regarding claim eligibility and resolution is final.